Carver Equipment, Hwy 301 South, Dunn, NC  28334
                                          910-892-7171    910-891-7171(fax) 
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Kubota Owner's Warranty Information Guide

Notice: The warranty information provided here is for information purposes only.
This information is based upon the Kubota warranty book, and does not constitute a warranty by Carver Equipment Company.

KUBOTA INTERNET SALES POLICY
Released to dealers in March 2004 is very detailed and extensive.
This is not the entire policy, however;
 
In essence, it permits a dealer to advertise products over the Internet but does not authorize sells over the Internet.  Sales must be to end users (not resellers) and consummated face-to-face at the dealer's store or at the customer's place of business or residence. 
 
Carver Equip. advises->
Unless you are interested in consummating a face-to-face deal here at our retail store in Dunn NC or you have a residence or business location within our delivery and personal service area; the mfg. policy prevents us from selling you a new Kubota Tractor or Mower.

 

Introduction

Warranty Start Date

What is Limited Warranty?

The Kubota Limited Warranty

Limitations

Customer Responsibility

What This Warranty Covers

What This Warranty Does NOT Cover

How to Obtain Warranty Service

Transferability

Right to Make Changes

Warranty Terms

Replacement Parts Warranty

Resolving Warranty Concerns

Warranty Chart

Emissions Warranty

 

Introduction

Kubota is the premier manufacturer of compact equipment in the world. As part of our commitment to quality and reliability, Kubota Tractor Corporation provides to you, at no extra charge, warranty coverage for your new Kubota.

Please take a few minutes to read this Warranty Information Guide. It contains the information you will need to have your Kubota repaired in the unlikely event that a failure should occur. Please record the model, serial number, and date of purchase of each item in the space provided inside the front cover. Note: Warranty coverage may be different for attachments or implements purchased at the same time with a tractor.

Warranty Start Date

The warranty coverage begins on the day that you purchase your new Kubota product. This is the REGISTRATION date, and is on file with Kubota Tractor Corporation.

What is a limited Warranty?

Warranty is a written guarantee by the manufacturer or supplier of a product promising to repair or replace parts which have a defect in materials or workmanship. "Limited" means that the Warranty is for a specified period of time, and has certain other restrictions.

The Kubota Limited Warranty

Kubota Tractor Corporation will, through its authorized dealers, repair or replace any parts which are found to be defective in materials or workmanship. The defect must occur during normal use of the product and within the warranty period. The repair or replacement will be at no charge for either the part or the labor to repair or replace that part.

Limitations

YOUR KUBOTA LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. KUBOTA TRACTOR CORPORATION (KTC) DOES NOT AUTHORIZE ANY PERSON TO CREATE FOR KTC ANY OBLIGATION OR LIABILITY OTHER THAN THAT STATED IN THE LIMITED WARRANTY. THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE TERM OF THE EXPRESS WRITTEN WARRANTY. UNDER NO CIRCUMSTANCES SHALL KTC BE LIABLE TO THE CUSTOMER OR ANY OTHER PERSON FOR ANY CONSEQUENTIAL, INCIDENTAL, ECONOMIC, DIRECT, INDIRECT, GENERAL, OR SPECIAL DAMAGES ARISING OUT OF ANY BREACH OF WARRANTY, EXPRESS OR IMPLIED. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Customer Responsibility

It is the customer’s responsibility to maintain the equipment in accordance with the instructions provided in the Operator’s Manual. Kubota recommends that you keep records and receipts; you may be asked to prove that the maintenance instructions have been followed.

It is also your responsibility to operate the equipment in a safe manner, and for the use for which it was designed. If a defect in materials or workmanship occurs, it is your responsibility to cease operating the equipment until repairs are made. Damage which occurs from continued operation may not be covered by this warranty. You should contact your authorized Kubota dealer immediately so that repairs can be made in a timely manner.

What This Warranty Covers

This warranty covers defects in materials or workmanship only.

What This Warranty Does NOT Cover

  • Failures caused by:

abusive operation
natural calamities
unauthorized modifications
unauthorized repairs
non-Kubota parts
neglected maintenance
unapproved attachments usage which is contrary to the intended purpose

  • Wear or maintenance items including but NOT limited to:

clutch and brake linings
filters (air, fuel, oil)
light bulbs
window glass
lubricants & coolants (unless used during an authorized repair)
belts
cutting blades
bucket teeth
injector nozzles
glow Plugs & Spark Plugs
CAV fuel injection pumps used on M Series tractors (covered by CAV through your Kubota dealer)
Pickup or delivery of the equipment
Rental of replacement equipment during the repair period
Tires and tubes (covered by tire/tube mfg., see your Kubota dealer)
Products which have been declared a total loss and subsequently salvaged
Overtime labor charges

How To Obtain Warranty Service

To obtain warranty service under the terms and conditions of the Kubota Limited Warranty, you must deliver the product to an authorized Kubota dealer, along with proof of purchase. Kubota recommends that you take your equipment to the dealer from whom it was purchased, for the warranty repair. If that is inconvenient, it may be taken to any authorized Kubota dealer. However, the dealer’s own customers may have priority.

In those cases in which it is inconvenient to deliver the equipment to the dealer, the warranty repairs may be made by the dealer at the customer’s location. However, please note that the dealer may charge for either pickup and delivery, or for travel time and mileage. These charges are not covered under the Kubota Limited Warranty but are the customer’s responsibility.

Transferability

If you decide to sell your Kubota, any remaining warranty coverage may be transferred to the new owner. Contact your Kubota dealer for details.

Right To Make Changes

Kubota reserves the right to make any changes to a Kubota product at any time without incurring any obligation with respect to any product previously ordered, sold, or shipped.

Warranty Terms

The length of the warranty is not the same for all models. Some models have a specified time period only (6 months, one year, etc.) while others have both a specified time as well as an hour meter limitation. In the latter case, the limitation first occurring (date or hours) determines whether or not a product is within the warranty period.

Models that are considered mobile equipment (i.e. tractors) usually have two levels of warranty coverage. The BASIC warranty covers the entire unit, whereas the P0WERTRAIN warranty covers certain drive line and engine components, as specified on the following page. The original battery supplied by Kubota has a 12 month warranty.

Included In POWERTRAIN Warranty

Driveline: Front axle assembly, and all gears, seals, bearings, etc. contained within, clutch housing (except clutch disc), transmission case, and real axle housing and everything contained within, and pumps and valves associated with driveline operation.

Diesel Engine: Valve cover, cylinder head, cylinder block, oil pan, timing cover, crankshaft, flywheel housing, and the parts enclosed therein.

Excludes: Fuel, electrical, cooling, intake, and exhaust components, and rings, bearings, or bushings when those items are deemed worn due to lack of maintenance or abuse.

Please refer to the below chart which summarizes the term of the Kubota Limited Warranty for each different product.

Replacement Parts Warranty

Replacement parts are warranted for 90 days from date of purchase. However, if the part is installed on a unit which has more than 90 days remaining on the original warranty, the part is warranted for the remaining time. If the part was installed by an authorized Kubota dealer, the labor to replace that part is also included. Replacement batteries have warranty periods ranging from 18 months to 36 months, on a pro-rated basis.

Resolving Warranty Concerns

Normally, warranty concerns can be resolved by your dealers Sales or Service Department. If the problem is not resolved to your satisfaction, you may want to speak to either the owner or general manager of the dealership.

You may also contact the Kubota office in your region for assistance. The addresses, phone numbers, and the area of coverage of each region are available from your dealer. Please have the following information ready:

  1. Your name, address, and phone number
  2. Model number and serial number
  3. Date of purchase
  4. Hour meter reading (or estimated hours)
  5. Detailed description of the problem

 

Emissions Warranty

Certain Kubota engines have an extended warranty on emissions related components. See your Kubota dealer for details.

WARRANTY CHART