SERVICE ? REPAIRS ? WARRANTY  

 

Present Owners and Shoppers. 
If you are new to our region or just passing through and need service repairs (warranty or regular) for any of the products lines we sell ??
  YOU ARE WELCOME.
We'll gladly welcome the opportunity to serve you.
We strive to repair equipment as quickly as possible, not to surprises you with any unexpected charges or cost, provide rental equipment if you need it.

We do our best to give you service tips and data by email, phone or fax.
If you need "hands-on operation tips, instructions for a tractor (new or used) that you have purchased or inherited, please let us know. 
We'll give you all the time we can go over the machine with you.  We can share service and maintenance tips that will save you money and help you be a safer operator.  ALL FREE and offered in good spirit s of the True Southern Hospitality.
If you'd like more information or need help today, email here to >> info@Carverequipment.com


We are ready to show you JUST HOW GOOD we are. We hope to enjoy many years of good business with you.

If you are shopping for new or used equipment the following information will interest you.

First ...You should always remember that the cost of transporting the equipment to the shop is not covered by warranty and the balance of repairs may be limited to certain items.

Second ... If you plan to PUSH YOUR EQUIPMENT TO THE MAX and continually test its max. Stress levels and / or WILL PLAN TO OPERATE YOUR SMALL BUSINESS THAT WILL REQUIRE IMMEDIATE SERVICE REPAIRS for you to keep promises to your retail customers, Your chances to need warranty covered (internal -- in side shop repairs) will rise accordingly. But you should know, now, damages and needed repairs caused by misuse, neglect, accident, poor service or your part will not be covered and you'll have to pay the full cost of repairs.  You should always take good care to protect yourself from these issues and potential cost.    Purchase the right sized equipment, keep or maintenance records; keep a preventive maintenance program in place and active

Third ... Many of our products lines are supported with extended warranty protection plans.  If  you would like additional information, just email info@carverequipment.com.

Fourth...
Where to take the unit for service - repairs - warranty?

If you are ever refused warranty repairs or service at any authorized dealer, we suggest that you immediate phone the corporate offices of the mfg. and speak with their customer service/warranty administrator and ask them to make arrangements on your behalf to have the service provided.  Usually, the dealer that was refusing to serve you .. will be phoning you within a short time with a positive message and welcoming the opportunity to serve you.

The mfg. of products we offer, all, have stood the test of years and years of dependable service without regular and frequent repairs. We have letters of testimony and references to back up this claim.

For this reason, these worldwide distributors of equipment, enjoys the best reputation for quality control, expert-manufacturing methods to insure the best possible components and design for easy regular maintenance by new and inexperienced users.  They are "the product of choice" when equipment is needed in the most remote and primitive areas on the globe.  Why?   They require very little repairs and support parts inventories.

After 40 years in business, serving heavy construction, grounds maintenance, rental/lease fleet, material handling, worldwide government contractors (at military installations) - We are really good at taking care of our "nationwide customer family" with 100% of the warranty or non-warranty service and parts needed for minor and/or external items and support.  Our service team and parts manger are well trained and have over 50 years experience in advising and coaching equipment user and owners when service, adjustments, maintenance tips are needed to bring the issue at hand to "satisfaction." The best news is, "these products are ALMOST NEVER candidates for warranty repairs (minor or major). "

Fifth - "NO PURCHASE HERE - NO SERVICE HERE"
There is NO RULE that requires a purchaser to take their equipment to any particular authorized dealer location for repairs (warranty or not). "NO PURCHASE HERE - NO SERVICE HERE" policy is in place at some dealerships. But not here at Carver Equipment.
It is a dealer's internal policy and not the policy or requirement of the manufacturer.

We, at Carver Equipment have never in the past and will not in the future have a "NO PURCHASE HERE - NO SERVICE" policy or practice. We feel, in the long term based on our 43 years experience, the customers will eventually move their business to service providers that "value related performance rather than predetermined requirements and stipulations."

Dealers (tractor, cars, washing machines or TVs) who maintain the "NO PURCHASE HERE - NO SERVICE" use it for one reason in my opinion.  They use it as "hammering" marketing tool that strives to capture a shopper order who is not "service oriented" and or, is entering into a new market area where they have little experience and are very anxious.   

It, often times, tends to make a purchaser mistakenly believe they ARE REQUIRED to return the equipment to the point of sell.  "NO PURCHASE HERE - NO SERVICE" operators usually refuse to "give service tips and data" to customers by phone or to "give customer all the time they want going over the machines showing 'all the service and maintenance tips" >>> ALL FREE and offered with good spirit. 

We will be honored to have the opportunity to serve you.

Best wishes,
 

And our entire staffs of 12 fine folks.
24 Hour Voice Mail Answering service
910 892 7171 phone (world wide)
910 891 7171 fax